Made for the front counter
Every customer conversation. One living inbox.
Cafés, salons, studios, clinics — every message your customers send lands in one shared queue your whole team can work. Start with LINE in the current Pontia pilot.
Sign up with your phone number. No credit card. We connect your approved pilot channel for you.
- LINE
What a busy counter actually deals with
Five apps, one counter
LINE on the counter tablet. Messenger on someone’s phone. Instagram on another. Nobody can say which messages are still unanswered.
Handovers lose the thread
The evening shift does not know what the morning shift promised. The customer tells the same story twice, and trust drops a little each time.
What you know about them lives elsewhere
The allergy, the usual order, the remark a colleague left — in another system, or in someone’s memory. Answering one simple question means opening another window.
What you get
Unified inbox
LINE conversations arrive in one shared queue during the current pilot.
Live updates
New messages and status changes appear in every open console without a refresh.
Assignment and status
Open, pending, resolved, snoozed. Assign a conversation to a colleague and leave internal notes only your team can see.
Customer profiles
Name, channel, tags and a free-text note that stands out on the panel so nobody misses it.
Tags and segments
Label customers and filter the inbox down to the group you need.
Conversation context
Customer details, tags and internal notes stay beside the conversation for the whole team.
Broadcasts
Send an announcement to a segment instead of copying the same message by hand.
AI replies with handover
Answers drawn from your own knowledge base, with a handover to a human when a conversation needs one.
Mobile-ready console
The browser console adapts to a phone screen so staff can answer away from the counter.
Built from real front-counter work
Pontia is owned and provided by KON Global, with technical operations by AnyVet. The console was developed from the day-to-day messaging work of active service teams in Thailand.
Proven in 24-hour operations
Two 24-hour veterinary hospitals in Sukhumvit and Ratchada use this console at their front counters. Their daily work shapes what Pontia needs to do.
Why teams keep it open all day
- The customer, their tags and the note a colleague left stay on screen while you reply.
- Assign a conversation, leave an internal note, and the next shift picks it up knowing what was promised.
- Tag a customer and filter the inbox down to that group without leaving the screen.
- Staff answer from their phones in the same inbox.
How it works
- 01
Sign up
Register your store with your phone number. No credit card.
- 02
We connect your channels
Our team links your LINE Official Account. Facebook Page, Instagram, WhatsApp Business, Email (IMAP/SMTP) require account-by-account validation. You never touch an API key.
- 03
Your team works in one inbox
Invite your staff, assign conversations, and answer everything from one screen.
Questions we get asked
Which channels can I connect?
The current production pilot supports LINE. Other channel integrations are enabled only after account-by-account validation.
Do I need an API key or a developer?
No. Our team connects your channels for you. You give us access to the accounts you already run, and we handle the rest.
Can my staff answer from their phones?
Yes. The console works in a phone browser, so your team can answer from the same inbox.
What happens to a conversation when the shift changes?
It keeps its status and assignee, and internal notes stay attached to it. The next person sees what was already promised instead of asking the customer to repeat themselves.
Who can see my conversations?
Only members of your store. Access is enforced in the database itself, so one store can never read another’s data. Technical operations provider AnyVet is certified to ISO 27001.
What does it cost?
We are onboarding stores one at a time and setting each one up ourselves. Sign up and we will go through your channels and what the plan looks like for you.
Bring every customer conversation into one place.
Register your store and we will set up your channels with you.
Sign up with your phone number. No credit card. We connect your approved pilot channel for you.