1. Service and contracting party
Pontia is owned and provided by KON Global Co., Ltd. (company registration no. 0105568137772), with its registered office at 748, 5th Floor, Soi Sukhumvit 30/1, Sukhumvit Road, Khlong Tan, Khlong Toei, Bangkok, Thailand. KON Global is the business’s contracting party and is responsible for providing the service. Pontia gives businesses a shared workspace for connected customer channels, team collaboration, customer context, optional industry-specific records, and automation features.
If these terms conflict with a signed agreement between KON Global and a business, the signed agreement controls for that business.
2. Authorized use
Pontia is a service for businesses and their authorized staff. The business is responsible for approving users, assigning appropriate roles, removing access promptly, and keeping account and connected-channel credentials secure. A user must not share an account or attempt to access another business’s data.
3. Business responsibilities
The business is responsible for:
- having a lawful basis for customer communications and the personal data it enters into Pontia;
- providing required notices and honoring customer choices, suppression requests, and channel rules;
- ensuring that messages, attachments, customer records, and staff instructions are accurate and appropriate;
- reviewing staff access and activity and reporting suspected compromise promptly; and
- using Pontia consistently with professional duties and applicable industry, advertising, privacy, and communications laws.
4. Acceptable use
Users must not use Pontia to:
- send unlawful, deceptive, abusive, unsolicited, or unauthorized communications;
- circumvent a provider’s messaging window, consent requirement, rate limit, or account restriction;
- upload malware or content that infringes another person’s rights;
- probe, disrupt, reverse engineer, or bypass the service’s security or business-account isolation; or
- use automated output as a substitute for required professional judgment.
5. Connected services
LINE, Meta services, email providers, mobile platforms, and other connected services are governed by their own terms. The business must maintain valid accounts and permissions with those providers. KON Global may block a send or disable a connection when needed to comply with provider rules, prevent duplicate delivery, or protect the service.
6. AI, translation, and automated assistance
Optional AI and translation features may summarize context, draft text, classify a request, or suggest a handoff. Output can be incomplete or incorrect. The business must review output before relying on it and remains responsible for messages sent to customers and for every business or professional decision. Pontia is not a substitute for professional advice and must not be used as an autonomous system for diagnosis, treatment, or other regulated decisions.
7. Data protection
Each party must meet its obligations under applicable data-protection law. The business controls the purposes of customer data and any industry-specific records it places in Pontia. KON Global handles that data to provide and secure the service and follows the business’s documented lawful instructions, subject to legal obligations. KON Global may use service providers acting under its instructions. Additional processing terms may be set out in a signed agreement.
See the privacy notice and data deletion instructions.
8. Service changes and availability
KON Global may update Pontia to improve security, reliability, provider compatibility, or functionality. Connected-channel availability can depend on third-party providers. Support levels, maintenance commitments, backup objectives, and service levels apply only when stated in a signed agreement.
9. Fees and taxes
Fees, payment terms, usage limits, and taxes are governed by the business’s order form or signed agreement. Public website text does not replace an agreed commercial quotation.
Monthly and annual subscriptions are billed in advance. Cancellation and refund handling is described in the cancellation and refund policy, unless a signed agreement states different terms.
10. Intellectual property
KON Global retains rights in Pontia, its software, design, and documentation. The business retains rights in its data and content. The business grants KON Global the limited permission needed to host, transmit, secure, and otherwise process that content to provide Pontia.
11. Suspension and termination
Access may be suspended to address a security threat, unlawful use, provider restriction, material breach, or unpaid amount under an applicable agreement. Termination, data export, retention, and deletion procedures follow the signed agreement, applicable retention schedule, and legal obligations.
Images and videos that customers send to the business through connected channels are deleted from Pontia 90 days after receipt, as described in the privacy notice. The business should save any such file it needs to keep before then.
12. Liability and governing law
Pontia is provided subject to the warranties, remedies, exclusions, and liability terms in the applicable signed agreement. Nothing in these terms excludes liability that cannot lawfully be excluded. Unless a signed agreement states otherwise, these terms are governed by the laws of Thailand.
13. Contact
Business users should contact their account administrator or the KON Global contact named in the business’s service agreement. KON Global can also be reached at support@pontia.app.