1. Billing periods
Monthly and annual subscriptions are billed in advance for the billing period shown at checkout, on the applicable order form, or in the signed service agreement. Fees, taxes, usage limits, and the next renewal date must be reviewed before payment is confirmed.
If this policy conflicts with a signed agreement between KON Global and a clinic, the signed agreement controls for that clinic.
2. Cancelling a subscription
A clinic may cancel its subscription before the next renewal by contacting KON Global at konglobal2025@gmail.com. The request should identify the clinic and the Pontia account, but must not include a password, one-time code, or full payment-card details.
Cancellation stops the next renewal. Unless a signed agreement states otherwise, access continues through the end of the current paid billing period and the cancellation becomes effective at the end of that period. Cancellation does not remove amounts already due for the current period or earlier use.
3. Refunds
Fees already paid for a monthly or annual billing period are generally not refundable or prorated for unused time after cancellation.
A full or partial refund may be provided when:
- there was a duplicate or incorrect charge;
- a paid service was not activated or provided by KON Global;
- a signed agreement expressly provides a refund right; or
- applicable law requires a refund.
Nothing in this policy limits a right or remedy that cannot lawfully be excluded.
4. Requesting a refund
Send the clinic name, Pontia account email, invoice or payment reference, charge date, amount, and the reason for the request to konglobal2025@gmail.com. KON Global may request additional information needed to verify the payer and transaction. Do not send a password, one-time code, or full payment-card number.
Approved refunds will be returned to the original payment method where possible. Processing time after approval depends on the payment gateway, payment method, and receiving bank.
5. Contact
KON Global Co., Ltd. can be reached at konglobal2025@gmail.com or +66 65 939 5783. Its registered office is at 748, 5th Floor, Soi Sukhumvit 30/1, Sukhumvit Road, Khlong Tan, Khlong Toei, Bangkok 10110, Thailand.